Lead Patient Engagement Specialist

Company Description

Jobs for Humanity is partnering with Jobs for Saudi to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.

Company Name: Jobs for Saudi

Job Description

The key objectives of the Lead Patient Engagement Specialist position at ConcertoCare are to outreach to patients to drive engagement with clinical teams and programs, serve as an ambassador and educator for the organization, schedule patient appointments, maintain patient confidentiality, and support quality assurance and process improvement efforts. The skills required for this role include 2 years of experience in a healthcare or patient-oriented position, customer service experience, appointment scheduling proficiency, a demonstrated passion for exceptional patient service, and the ability to engage patients in a friendly and professional manner. Additionally, having a CNA/MA background, call center experience, and the ability to travel as needed are considered advantageous for this position. outreach,patient engagement,ambassador,educator,appointment scheduling,maintain patient confidentiality,quality assurance,process improvement,healthcare experience,customer service,passion for patient service,engagement skills,CNA/MA background,call center experience,travel flexibility,telephone communication,relationship building,documentation skills,EMR systems,inbound call support,mentorship,subject matter expert Engage patients via telephone in a friendly, supportive, and professional manner,Build relationships with community partners to drive patient engagement,Self-manage outreach work queue,Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems),Schedule patient appointments when successful outreach,Answer inbound calls to support and engage with new patients,Maintain the highest levels of patient confidentiality,Support quality assurance, process improvement, and training for the team as needed,Be a subject matter expert and serve as a mentor to Patient Engagement Specialists,Other duties as assigned