Ecommerce Specialist

Company Description

Job Description

• Manage and optimize the company’s ecommerce platforms including but not limited to Amazon, Noon, Sallah, and Shopify

• Maintain product listings across all ecommerce platforms with up-to-date information, images, pricing, and descriptions

• Monitor daily operations of ecommerce sales and resolve order issues, returns, and customer inquiries promptly

• Plan, schedule, and publish engaging content across social media channels (Instagram, Facebook, TikTok, etc.)

• Create and manage advertising campaigns on social media and ecommerce platforms to drive traffic and sales

• Analyze performance metrics from platforms and campaigns to improve conversion rates and reduce cost per acquisition

• Conduct regular competitor analysis and market research to identify trends and opportunities for growth

• Work closely with design and content teams to ensure consistent branding and promotional messaging

• Develop and implement SEO strategies for product listings and website pages to improve organic visibility

• Ensure timely inventory updates and coordinate with warehouse/operations to prevent stockouts or overselling

• Generate regular reports on sales performance, ROI, and KPIs to support strategic decision-making

• Coordinate seasonal promotions, flash sales, and special online campaigns

• Monitor reviews and customer feedback to improve product offerings and service quality

• Maintain ecommerce back-end systems, including CMS, plugins, and basic troubleshooting

• Stay updated with platform policy changes, ecommerce trends, and emerging tools and technologies

• Collaborate with customer service to improve user experience and post-sales engagement

• Suggest and implement automation tools and integrations to streamline ecommerce workflows

• Manage affiliate and influencer partnerships related to ecommerce and social campaigns

• Maintain strong relationships with platform account managers for support and performance optimization