Business Development

Operation Manager

VMS

Riyadh, Ar Riyad, Saudi Arabia
Full-time, Executive
Remote: No
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Company Description

Startup working on selling construction material through e-commerce platform 
 

Job Description

you will be responsible for building and managing the end-to-end operations of our e-commerce platform. You will oversee supply chain, logistics, vendor management, fulfillment, customer service, and operational scalability. This is a high-impact role requiring a mix of strategic thinking, execution excellence, and leadership.

Key Responsibilities

1. Supply Chain & Vendor Management

  • Identify, onboard, and manage relationships with suppliers, manufacturers, and distributors of construction materials.

  • Negotiate pricing, contracts, and terms to ensure cost efficiency and reliability.

  • Develop and optimize procurement strategies to maintain inventory health.

2. Logistics & Fulfillment

  • Design and implement efficient warehousing, inventory management, and last-mile delivery solutions.

  • Oversee order fulfillment, ensuring timely and accurate deliveries.

  • Work with 3PL (third-party logistics) partners or build in-house logistics capabilities.

3. Customer Experience & Support

  • Develop processes for handling customer inquiries, returns, and complaints.

  • Ensure seamless post-purchase experience to drive retention and repeat business.

4. Process Optimization & Scalability

  • Build and refine operational workflows for efficiency and scalability.

  • Implement technology solutions (ERP, inventory management, CRM) to automate processes.

  • Continuously analyze operational KPIs (lead times, fulfillment accuracy, costs) and optimize performance.

5. Team Leadership & Hiring

  • Recruit, train, and manage operations teams (supply chain, logistics, customer support).

  • Foster a culture of accountability, efficiency, and innovation.

Job Qualifications

  • 5+ years in operations, supply chain, or logistics, preferably in e-commerce, construction, or building materials.

  • Proven track record in scaling operations for an online marketplace or B2B platform.

  • Experience with vendor negotiations, inventory management, and fulfillment optimization.

  • ✅ Skills & Traits:

  • Strong analytical and problem-solving skills.

  • Hands-on, execution-focused mindset.

  • Ability to thrive in a fast-paced, resource-constrained startup environment.

  • Familiarity with e-commerce platforms (Shopify, Magento, WooCommerce) and operational tools (ERP, WMS) is a plus.

  • ✅ Entrepreneurial Mindset:

  • Passionate about disrupting the construction industry through technology.

  • Comfortable wearing multiple hats—from strategy to execution.

I'm Interested