Other
Technical Support Specialist
Anoosh Company
دوام كامل, متوسط الأقدمية
Remote: Yes
وصف الشركة
Anoosh is a distinguished Saudi brand specializing in preparing luxury chocolates,
daily baked goods and special favors for hospitality and events.
Anoosh was launched in 2003 by its founder, Abdullah Al-Munif, and its first branch
was in Khurais Plaza in Riyadh city. Within a few years, it had grown into a chain of
75 branches around the kingdom, with a growth rate of approximately 20% per year.
Anoosh offers high quality, along with an exceptional experience and the distinctive
taste that everyone is looking for. In addition, it provides exclusive products that
are imported from various countries around the world
وصف الوظيفة
A Technical Support Specialist’s role in a firm is crucial to its operation. They ensure that all technical aspects are functioning optimally. Technical hiccups can affect a company’s performance. Therefore, a Technical Support Specialist’s duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations like the following:
- Handling customer technical support cases through phone and email submission
- Updating the company website with tech tips and brief documents
- Evaluating system potential through assessing compatibility of new programs with existing programs
- Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
- Maintaining system functionality by testing computer components
- Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
- Maintain client confidence by keeping their information confidential
- Preparing reference material for users by drafting operation instructions
العربية 
English